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i - Ordering, Payment & Shipping

Safe Shopping

Our shopping cart is protected by a 256 bit Secure Socket Layer (SSL) Certified File provided by GoDaddy services. This means when you purchase from SignatureMinerals.com your information is encrypted and safe.

Payment Options

We accept Visa, Mastercard, American Express, Discover, PayPal, US Checks and US Money Orders.

*Please Note* Orders paid by Check or PayPal eCheck (through your bank via paypal) WILL NOT be processed until the payment has cleared our bank.

Ordering Options

You can order online, by phone, or by postal mail.

-Ordering online is by far the quickest, easiest and most efficient way to place your order. Simply add selected items to your bag and proceed with checkout. You may check out as a guest or create an account.

-To order by phone just give us a call Mon-Fri between 9am and 2pm central time and we gladly take your order. Please have your credit card ready.

-To pay by mail, add selected items to your bag and proceed with check out. When you reach Payment Options choose Check/Money Order and continue. When your order is completed, write your name and Order ID on your US check or money order and mail it to:

Signature Minerals
5189 Caldwell Mill Rd, Ste 204-295
Hoover, AL 35244

**You no longer need to print your order to send in.**
We will process your mailed in order after your payment has cleared our bank.

Shipping - General

We currently ship All orders via USPS (United States Postal Service). We ship to the US and Internationally to most countries. If your country isn't on our list please contact us - it may be an over site!

Shipping costs are based on weight and destination. We keep shipping costs as low as possible for everyone.

We strive to get all paid orders processed and shipped in 1 to 2 business days. Sometimes it takes a little longer. We do not process or ship on Saturday, Sunday or US holidays.

Shipping Confirmation is sent via email as soon as your package ships. Make sure you provide a valid email address.

Shipping and Taxes - United States Customers

Time Line:

US First Class: Please allow 3-5 business days from the shipping date for your package to arrive.
US Priority: Please allow 2-3 business days from the shipping date for your package to arrive.

If you have not received your package within this time frame, email us immediately.

Taxes:
Orders with a Alabama delivery address will be charged 5% sales tax.

!!Attention International Customers!! International Shipping and Taxes

Time Line:

Most international orders arrive at their destination in 2 to 4 weeks from the shipping date. However, some countries take 6 weeks or more. For example, lately some orders going to RUSSIA have taken 2 months or more - Please do not order if you are not prepared to wait!

Customs/Duties/Taxes:

Signature Minerals has no control over the policies in your country and we are NOT responsible for any customs, duties or taxes charged by your country. Any charges made to you by your country are your responsibility.

The stated value on your package will be the actual amount you paid for the products (we do not include shipping costs in this value).

Order Changes

In the perfect world your order would be 100% accurate before checking out. In reality that doesn't always happen and we understand! If you need to make changes or add something to your order contact us by email as soon as possible. Unless your order has already shipped, we will gladly make the changes for you. If your order has been packaged it may delay shipping by a day or two. If your order has shipped we cannot make changes.

Cancellations

If you need to cancel your order, email us immediately. If it has not shipped, we will cancel it and refund your payment. If it has already shipped email us for instructions.